Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are the perfumes sold on Dxb perfume authentic?
Yes, we guarantee 100% authenticity. Every fragrance in our collection is sourced directly from authorized distributors or the perfume houses themselves to ensure premium quality.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those who wish to receive their scents sooner.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns on unopened and sealed items within 14 days of purchase. Once the cellophane wrap is removed, the item is no longer eligible for return.
Do you ship internationally?
Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.